Frequently Asked Questions

Adjibar currently offers the following channels to contact support:

  1. Chat
  2. Email

Chat

Chat is the fastest way to get a response from Adjibar  and we can resolve most questions with a quick conversation.

To start a chat with one of our support agents from Adjibar app or website:

    1. Click Support Team icon
    2. Click Send a message
    3. Type a text of your request/question

Note: To better assist you with any troubleshooting, it's important for us to know as many details of the issue as possible.

Email

For questions that are not urgent, we recommend submitting an email via info@hibretsuk.com

*Grab a screenshot of your issue

Attaching relevant screenshots to any support requests allows Adjibar  support to solve your problem faster. Always be prepared to include or have screenshots ready that show your issue clearly.

Do you provide phone support?

Adjibar  has found that we are able to assist customers in a more efficient manner through chat and email. These methods for support also help us keep detailed records about your request.

Note: If you need phone support for Premium Service enquiry, you could always request a call back with Manager's call button in your Profile.

Post your ads on Adjibar  effortlessly by following the steps below:

1. Sign in to your profile on Adjibar;

2. Click on the button "Post Your Ad" 

3. Complete all the information. Choose a proper category, upload the photos of your item, and write a clear title with a detailed description of what you're selling. After that, enter a fair price and double-check the information you've entered;

4. If everything looks fine, click on the "Post Ad" button;

As soon as you're done with all these steps, your ad goes for a review. We check it to ensure that it's in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there's something wrong, we'll specify all the edits you should make.

That's all you need to do! Welcome to our great Adjibar Fam!

To enjoy shopping on Adjibar , you need to follow our simple guide:

1.  Search for the item

Use a search panel with filters and find what you need. We have over a million adverts, so you can choose exactly what you are looking for.

2. Contact a seller

You may chat on Adjibar  or call the seller via phone and set up a meeting face to face, discuss some details or negotiate about the price.

3. Take your item or order a delivery

We check our sellers carefully, but it's always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you get the item.

4.  Leave your feedback about the seller

Feel free to tell us about your experience: write your feedback on the seller's page. Other buyers will thank you one day 😉

If you see something suspicious on Adjibar please let us know about it by following the steps below:

  1. Click on "Report abuse"
  2. Select the reason for your suspicion:
  3. Type in your comment with all the details that can help us understand the case better and click on the "Send" button.

Our Support Managers will consider your request shortly. If your report proves that we've faced a scam case, we will block such a seller immediately.

Thanks to your caution, the Adjibar platform will be more secure for millions of users. Safety first!

Ads limit defines the number of available listings in a particular category.

You can check all the limits here. Choose the category that fits your product best and check the number of free listings available for it.

If you reach your limit of free ads and still need to post more, choose the Premium Package that suits your needs and budget.

You can compare the number of free listings to the number of listings available for different packages here right after choosing the category you’re interested in.

If you feel unsure of the Package to choose, request a call from the Palevioletred Manager for recommendation.

We wish you huge sales! 💪🏽

Premium Services are specifically designed tools for the sellers that help to promote the items more.

As a result, you will sell all the goods much faster and get up to 500x more clients for all your ads 🤩

To learn more about the types of Premium Services we offer, go here.

At first, don't worry! If you've faced such a situation, we recommend:

  1. Wait a bit while your ad is under review. It's quite possible that it'll appear in search results within a few hours.
  2. Check your inbox. You'll receive a notification when your ad goes live. If there is something you should edit, we'll specify that as well.

Important! If you make some changes to your ad, it'll go for review again. It won't be shown in search results while we're checking it.

To see the statuses of all your ads or make edits to them, sign in to your Jiji account and click on "My Adverts".

We've prepared a few pieces of advice to help you sell like a pro:

1.Pay attention to details

Take relevant pictures of your goods, write a clear, detailed description and fill out all the fields in your profile. These will help your customers learn more about you and your product.

2.Make your advert as risk-free as possible

Remember that people are afraid of sending prepayments so we strongly recommend not to request them. Find a way to collaborate with delivery services that allow buyers to pay after they inspect the product and make sure it's what they want.

3.Stay in touch

Don't make potential buyers wait for your replies too long. Instead, be online or use Boost Packages to always get SMS notifications on new messages.

4.Pay attention to your rating

Feel free to ask your customers to leave feedback about their experience with you — the more positive reviews you have, the higher your chances of attracting more buyers.

5.Use Premium Services to get up to 500x more customers!

If you really need to sell something fast, Premium Services are your way out! Whatever your item is, you’ll get the most effective and unbelievable promotion for it! To learn more about the different types of Premium Services we offer, click here.

After you fill in all the fields and click on "Post ad", your ad goes for review. We check it carefully to ensure that it's in line with our rules and that all the fields are filled out correctly.

    1. You'll get a notification email when your ad is active. If something is wrong, we'll notify you about that and specify everything you should edit.
    1. As soon as your ad passes the review it goes live on the platform. Before that moment, Palevioletred users won't be able to see it in search results.
    1. You can always manage your ads by signing in to your Palevioletred  account and clicking on "My Adverts".
    1. Even if your ad is live you can still edit it if needed. Please note that if you make some changes to your ad, it'll go for review again. It won't be shown in search results while we're checking it.  
    1. You can also close or delete your ad any time you want. You just have to click on the "Close" button placed under the ad or click on the cross placed in the top right corner of the ad. Be sure to close your ads when your goods are sold. Buyers will appreciate that a lot 😉
  1. Avoid publishing ads with the same content. They will be considered duplicates and won’t go live on the platform.
  1. Add a precise title for each advert;
  2. Make sure you add a brief and clear description without any false information;
  3. Every advert should contain unique images taken by you without any contact information or watermarks;
  4. Make sure you choose an appropriate category. Be attentive to selecting categories for jobs and CVs. Employers should choose 'Jobs" category for posting vacancies, while job seekers should choose 'Seeking Work CVs". If you mention the wrong category, we may reject your ad;
  5. The prices of your items must correspond to the actual prices of similar products;
  6. Indicate correct contact details so that your potential customers can reach you easily. Try to respond to all the incoming calls or call back your customers once it's possible;
  7. All posted products and services must be located in Uganda;
  8. All items and products must be legally permitted (you can check the list of prohibited items);
  9. Publish all items for sale separately. There is a rule: “1 ad = 1 item”;
  10. Create different adverts. If the ads are identical, we consider them duplicates and may reject them.